{"id":8857,"date":"2023-06-27T08:17:19","date_gmt":"2023-06-27T08:17:19","guid":{"rendered":"https:\/\/www.clapclap-strasbourg.com\/faq-informations-utiles\/"},"modified":"2026-04-21T16:41:59","modified_gmt":"2026-04-21T16:41:59","slug":"faq-useful-information","status":"publish","type":"page","link":"https:\/\/www.clapclap-strasbourg.com\/en\/faq-useful-information\/","title":{"rendered":"FAQ &#8211; Useful information"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8857\" class=\"elementor elementor-8857 elementor-7585\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-dce-background-image-url=\"https:\/\/www.clapclap-strasbourg.com\/wp-content\/uploads\/gallery\/hotel-clapclap-strasbourg-accueil-1.webp\" class=\"elementor-section elementor-top-section elementor-element elementor-element-e1b474e elementor-section-full_width elementor-section-height-min-height elementor-section-height-default elementor-section-items-middle\" data-id=\"e1b474e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9a26162\" data-id=\"9a26162\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-dce-title-color=\"#FFFFFF\" class=\"elementor-element elementor-element-2ee072a elementor-widget elementor-widget-heading\" data-id=\"2ee072a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">FAQ &#8211; Useful information<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-082927b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"082927b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6e4c88b mixit7-faq-accordion\" data-id=\"6e4c88b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f3e19d3 elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"f3e19d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><span style=\"color:#DC4E57\">Hotel Clapclap<\/span> Strasbourg FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa23ab7 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"aa23ab7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d50d5b elementor-widget elementor-widget-shortcode\" data-id=\"4d50d5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"mixit7-faq mixit7-faq-clapclap\" data-mode=\"first\" role=\"list\">\n\n            <h2 class=\"mixit7-faq-section-title\">Everything you were afraid to ask<\/h2>\n    \n    \n            <div class=\"mixit7-faq-category\">\n\n                \n                \n                    <div class=\"mixit7-faq-item is-open\" id=\"faq-is-wi-fi-free-at-clapclap-hotel\" role=\"listitem\">\n                        <h2 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"true\"\n                            aria-controls=\"mixit7-faq-answer-13010\"\n                            type=\"button\"\n                        >\n                            Is Wi-Fi free at ClapClap H\u00f4tel?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h2>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-13010\"\n                                                    >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Yes, <strong>Wi-Fi is free<\/strong> throughout <strong>ClapClap H\u00f4tel<\/strong> - in the rooms as well as in the common areas. Rated <strong>8.7\/10<\/strong> on Booking.com, the connection is included at no extra charge in all room categories, from Single to Family Room 7.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-is-there-a-car-park-at-clapclap-hotel-in-strasbourg\" role=\"listitem\">\n                        <h2 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-13012\"\n                            type=\"button\"\n                        >\n                            Is there a car park at ClapClap H\u00f4tel in Strasbourg?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h2>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-13012\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Yes, <strong>ClapClap H\u00f4tel<\/strong> has a <strong>private covered car park<\/strong>, accessible from rue du Faubourg National. The rate is approximately <strong>17 \u20ac\/night<\/strong>. <strong>Advance booking is required<\/strong> - access instructions are sent by e-mail upon booking. Please note: <strong>maximum vehicle height is 1.80 m<\/strong>. For guests arriving by public transport, the tram (lines B and F, Faubourg National stop) is 200 m from the hotel.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-is-clapclap-hotel-accessible-for-guests-with-reduced-mobility\" role=\"listitem\">\n                        <h2 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-13016\"\n                            type=\"button\"\n                        >\n                            Is ClapClap H\u00f4tel accessible for guests with reduced mobility?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h2>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-13016\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Yes, <strong>ClapClap H\u00f4tel<\/strong> offers <strong>4 accessible rooms for guests with reduced mobility (PMR)<\/strong> and is equipped with a <strong>lift<\/strong> serving the upper floors. <strong>Cots are available free of charge on request<\/strong> (for children aged 0 to 2). To ensure an adapted room is allocated, please specify your requirements when booking, by e-mail at <strong>info@clapclap-strasbourg.com<\/strong> or by phone on <strong>+33 (0)3 88 32 14 54<\/strong>.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-is-clapclap-hotel-suitable-for-families-with-children\" role=\"listitem\">\n                        <h2 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-13018\"\n                            type=\"button\"\n                        >\n                            Is ClapClap H\u00f4tel suitable for families with children?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h2>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-13018\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Yes, <strong>ClapClap H\u00f4tel<\/strong> welcomes families with children of all ages. The property offers <strong>spacious family rooms<\/strong> - <strong>Family Room 6<\/strong> (40-61 m\u00b2, up to 6 guests) and <strong>Family Room 7<\/strong> (min. 49 m\u00b2, up to 7 guests) - as well as <strong>free cots on request<\/strong> (0-2 years) and <strong>extra beds<\/strong> available in some categories. On site, the <strong>board game room<\/strong> and <strong>video game room<\/strong> keep younger guests entertained, and ClapCoffee offers light meals throughout the day.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-what-are-the-check-in-and-check-out-times-at-clapclap-hotel\" role=\"listitem\">\n                        <h2 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-13008\"\n                            type=\"button\"\n                        >\n                            What are the check-in and check-out times at ClapClap H\u00f4tel?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h2>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-13008\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p><strong>Check-in is from 3:00 pm<\/strong> and <strong>check-out by 12:00 noon<\/strong> at <strong>ClapClap H\u00f4tel<\/strong>. Reception is open <strong>24 hours a day<\/strong>, ensuring a welcome at any hour, including late arrivals. <strong>Private check-in and check-out<\/strong> are available for added comfort. <strong>Early check-in is available from 50 \u20ac<\/strong> and <strong>late check-out for 35 \u20ac<\/strong>, both subject to availability. A photo ID and credit card are required at check-in; it is advisable to notify the hotel of your arrival time in advance.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-is-clapclap-hotel-entirely-non-smoking\" role=\"listitem\">\n                        <h2 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-13020\"\n                            type=\"button\"\n                        >\n                            Is ClapClap H\u00f4tel entirely non-smoking?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h2>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-13020\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Yes, <strong>ClapClap H\u00f4tel is entirely non-smoking<\/strong> - in the rooms as well as throughout all indoor areas. A <strong>designated outdoor smoking area<\/strong> is available. This commitment is part of the hotel's eco-responsible approach, certified by the <strong>Green Key \/ Clef Verte<\/strong> label.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-is-breakfast-included-at-clapclap-hotel\" role=\"listitem\">\n                        <h2 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-13022\"\n                            type=\"button\"\n                        >\n                            Is breakfast included at ClapClap H\u00f4tel?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h2>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-13022\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Breakfast is <strong>included in certain rates<\/strong> at <strong>ClapClap H\u00f4tel<\/strong>. When not included, it is offered as an optional extra for <strong>14 \u20ac per person<\/strong>, in the form of a <strong>continental buffet with a takeaway option<\/strong>. <strong>ClapCoffee<\/strong>, the 130 m\u00b2 coffee shop open throughout the day, also offers light meals all day for an extended break.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-what-are-the-cancellation-conditions-at-clapclap-hotel\" role=\"listitem\">\n                        <h2 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-13024\"\n                            type=\"button\"\n                        >\n                            What are the cancellation conditions at ClapClap H\u00f4tel?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h2>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-13024\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p><strong>ClapClap H\u00f4tel<\/strong> offers several pricing options at the time of booking, including <strong>rates with free cancellation<\/strong> up to a certain date and <strong>non-refundable rates<\/strong>, which are generally more competitive. The exact conditions vary depending on the selected rate and are clearly indicated during the booking process on the official website <strong>www.clapclap-strasbourg.com<\/strong> or partner platforms.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-what-payment-methods-are-accepted-at-clapclap-hotel\" role=\"listitem\">\n                        <h2 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-13026\"\n                            type=\"button\"\n                        >\n                            What payment methods are accepted at ClapClap H\u00f4tel?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h2>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-13026\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p><strong>ClapClap H\u00f4tel<\/strong> accepts the following payment methods: <strong>American Express, Visa, Mastercard and cash<\/strong>. A <strong>credit card is required at check-in<\/strong>, in the name of the reservation holder. For any questions about payment for your stay, reception is available <strong>24 hours a day<\/strong> on <strong>+33 (0)3 88 32 14 54<\/strong> or at <strong>info@clapclap-strasbourg.com<\/strong>.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-does-clapclap-hotel-offer-special-conditions-for-groups\" role=\"listitem\">\n                        <h2 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-13028\"\n                            type=\"button\"\n                        >\n                            Does ClapClap H\u00f4tel offer special conditions for groups?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h2>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-13028\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Yes, <strong>ClapClap H\u00f4tel<\/strong> applies <strong>special conditions from 4 rooms onwards<\/strong>. For larger groups, the hotel also offers privatisation of <strong>ClapShow<\/strong> (up to 100 guests) as well as suitable meeting spaces. Please contact the team directly on <strong>+33 (0)3 88 32 14 54<\/strong> or at <strong>info@clapclap-strasbourg.com<\/strong> for a personalised proposal.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n                    <div class=\"mixit7-faq-item\" id=\"faq-are-pets-allowed-at-clapclap-hotel\" role=\"listitem\">\n                        <h2 class=\"mixit7-faq-question-heading\">                        <button\n                            class=\"mixit7-faq-question\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"mixit7-faq-answer-13014\"\n                            type=\"button\"\n                        >\n                            Are pets allowed at ClapClap H\u00f4tel?                            <span class=\"mixit7-faq-icon\" aria-hidden=\"true\"><\/span>\n                        <\/button>\n                        <\/h2>\n                        <div\n                            class=\"mixit7-faq-answer\"\n                            id=\"mixit7-faq-answer-13014\"\n                            hidden                        >\n                            <div class=\"mixit7-faq-answer-inner\">\n                                <p>Yes, <strong>dogs are welcome<\/strong> at <strong>ClapClap H\u00f4tel<\/strong>, subject to a supplement of <strong>15 \u20ac per night per animal<\/strong>. <strong>Pet bowls<\/strong> are provided. For any requests related to your pet's stay, it is recommended to mention this when booking or to contact the hotel in advance at <strong>info@clapclap-strasbourg.com<\/strong> or on <strong>+33 (0)3 88 32 14 54<\/strong>.<\/p>\n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                \n            <\/div><!-- .mixit7-faq-category -->\n\n        \n<\/div><!-- .mixit7-faq -->\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Hotel Clapclap Strasbourg FAQ<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8857","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.clapclap-strasbourg.com\/en\/wp-json\/wp\/v2\/pages\/8857","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.clapclap-strasbourg.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.clapclap-strasbourg.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.clapclap-strasbourg.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.clapclap-strasbourg.com\/en\/wp-json\/wp\/v2\/comments?post=8857"}],"version-history":[{"count":109,"href":"https:\/\/www.clapclap-strasbourg.com\/en\/wp-json\/wp\/v2\/pages\/8857\/revisions"}],"predecessor-version":[{"id":14492,"href":"https:\/\/www.clapclap-strasbourg.com\/en\/wp-json\/wp\/v2\/pages\/8857\/revisions\/14492"}],"wp:attachment":[{"href":"https:\/\/www.clapclap-strasbourg.com\/en\/wp-json\/wp\/v2\/media?parent=8857"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}