Hotel Clapclap Strasbourg FAQ
Everything you were afraid to ask
Yes, Wi-Fi is free throughout ClapClap Hôtel - in the rooms as well as in the common areas. Rated 8.7/10 on Booking.com, the connection is included at no extra charge in all room categories, from Single to Family Room 7.
Yes, ClapClap Hôtel has a private covered car park, accessible from rue du Faubourg National. The rate is approximately 17 €/night. Advance booking is required - access instructions are sent by e-mail upon booking. Please note: maximum vehicle height is 1.80 m. For guests arriving by public transport, the tram (lines B and F, Faubourg National stop) is 200 m from the hotel.
Yes, ClapClap Hôtel offers 4 accessible rooms for guests with reduced mobility (PMR) and is equipped with a lift serving the upper floors. Cots are available free of charge on request (for children aged 0 to 2). To ensure an adapted room is allocated, please specify your requirements when booking, by e-mail at [email protected] or by phone on +33 (0)3 88 32 14 54.
Yes, ClapClap Hôtel welcomes families with children of all ages. The property offers spacious family rooms - Family Room 6 (40-61 m², up to 6 guests) and Family Room 7 (min. 49 m², up to 7 guests) - as well as free cots on request (0-2 years) and extra beds available in some categories. On site, the board game room and video game room keep younger guests entertained, and ClapCoffee offers light meals throughout the day.
Check-in is from 3:00 pm and check-out by 12:00 noon at ClapClap Hôtel. Reception is open 24 hours a day, ensuring a welcome at any hour, including late arrivals. Private check-in and check-out are available for added comfort. Early check-in is available from 50 € and late check-out for 35 €, both subject to availability. A photo ID and credit card are required at check-in; it is advisable to notify the hotel of your arrival time in advance.
Yes, ClapClap Hôtel is entirely non-smoking - in the rooms as well as throughout all indoor areas. A designated outdoor smoking area is available. This commitment is part of the hotel's eco-responsible approach, certified by the Green Key / Clef Verte label.
Breakfast is included in certain rates at ClapClap Hôtel. When not included, it is offered as an optional extra for 14 € per person, in the form of a continental buffet with a takeaway option. ClapCoffee, the 130 m² coffee shop open throughout the day, also offers light meals all day for an extended break.
ClapClap Hôtel offers several pricing options at the time of booking, including rates with free cancellation up to a certain date and non-refundable rates, which are generally more competitive. The exact conditions vary depending on the selected rate and are clearly indicated during the booking process on the official website www.clapclap-strasbourg.com or partner platforms.
ClapClap Hôtel accepts the following payment methods: American Express, Visa, Mastercard and cash. A credit card is required at check-in, in the name of the reservation holder. For any questions about payment for your stay, reception is available 24 hours a day on +33 (0)3 88 32 14 54 or at [email protected].
Yes, ClapClap Hôtel applies special conditions from 4 rooms onwards. For larger groups, the hotel also offers privatisation of ClapShow (up to 100 guests) as well as suitable meeting spaces. Please contact the team directly on +33 (0)3 88 32 14 54 or at [email protected] for a personalised proposal.
Yes, dogs are welcome at ClapClap Hôtel, subject to a supplement of 15 € per night per animal. Pet bowls are provided. For any requests related to your pet's stay, it is recommended to mention this when booking or to contact the hotel in advance at [email protected] or on +33 (0)3 88 32 14 54.
